FAQs
ORDERS
Are all items in stock?
Under normal circumstances, most of our items are in stock and ready to ship. If you are interested in an item which is on backorder (the item displayed states “Out of stock”), please reach out to us at support@theecoday.com. We'd be happy to notify you via email once the item is back in stock.
Can I place a bulk order?
To place a bulk order, please reach out to us at support@theecoday.com. We ask for a minimum of 3 days' notice and we offer bulk pricing on a variety of our products.
Can I cancel my order?
The answer is YES. You may request cancellation on any items in the order or the entire order until they have ship confirmed. For this purpose, please contact us via e-mail: support@theecoday.com.
How do I make changes to an existing order?
Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our customer service team via email and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please contact us for any changes you may require.
How do I look up my order history?
Simply log into My Account from the top right of any page. After logging in, the page will default to your Order History & Account Details page. Order History section will show you the items that you have ordered based on newest to oldest.
How do I redeem a shop promo code?
If you are in possession of a promo or coupon code, you may redeem this when you check out. Go to the Checkout page, type or paste the code in the box titled “Discount code” and click “Apply”. Remember to enter your code before you confirm your order. Most promo (or coupon) codes are valid for a limited time period, and you may only use a single code per order.
How can I share feedback on my products?
We love to hear your thoughts - Leaving a review helps us know what we are doing well and what you as users enjoy! You can leave a review on the corresponding product page, or share it on social media. Remember to @us, there are always surprising perks prepared for our beloved users.
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SHIPPING
How long does it take to ship my order?
Orders are usually shipped within 1-2 business days after placing the order.
How do I track my order?
Once your order ships, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order. If no tracking information is available, we will inform you of the ship date and the expected delivery timeline.
Do you ship internationally?
Yes! We ship everywhere in the world.
Do you offer free shipping?
Yes! As we claimed, carbon neutral free shipping with no minimums.
When will my order arrive?
We aim to ensure that you receive your order as quickly as possible, Our normal delivery time estimated is within 8-12 business days. As we work with different carriers, the actual shipping time is set by our delivery partners, and they are working diligently to follow best practices and protocols while COVID-19 is in effect.
What shipping options do you offer?
Currently, our carriers are UPS, FedEx, USPS, and DHL. Please note that carriers are automatically selected based upon the delivery address and delivery method.
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REFUND
How do I start a refund?
If your item arrives damaged, doesn’t match the listing description, is the wrong item, or just simply fails to meet your satisfaction. We offer a full refund for all items. To start a refund, all you need to do is to contact us via email. Click here to see more about our refund & return policy.
What should I do if my package was marked “delivered”, but I never received it?
Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If your tracking information shows that your package was delivered but you can’t find it, here is what we suggest:
• Check your door/mailbox for note from your local post office. If you receive a note, it should provide you with the instructions you need to receive your package.
• Contact your local post office and your local customs office. Ask who delivered the package, and ask for the details of that day's delivery. Postal services are used to these questions, and will generally provide helpful information.
• Contact us at support@theecoday.com for additional assistance. Ecoday cannot reimburse or re-ship orders that were misdelivered by the post office or stolen from a property. Thank you for understanding!
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ACCOUNT
Where do I create an account?
You can create an account by creating a password during the checkout process. Or, you could click it here.
What if I forgot my password?
Simply reset it here.
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COMPANY INFORMATION
What is your social media handles?
You can follow us on:
• Instagram @theecoday
• Twitter @_ecoday
• Pinterest @ecodaystore
• Facebook https://www.facebook.com/Ecoday-100321625708998
• Youtube https://www.youtube.com/channel/UCALBlFma-0Nm35tsTQ-PsOQ
What payment methods do you accept?
We accept the following payment methods:
• American Express
• Apple Pay
• Diners Club
• Discover
• Elo
• Facebook Pay
• Google Pay
• JCB
• MasterCard
• Shop Pay
• Visa
Please note that not all payment methods are available for every country and at this time, we do not offer payment installation plans.
How can I contact customer care?
If you have any question, comment suggestion or want to reach out for any other reason, you can contact our team at support@theecoday.com.
Where are Ecoday’s products made?
Our products are primarily made in Asia. We work exclusively with manufacturers who are held to the highest standards of both ethics and quality, and we could not appreciate our partners more. Ecoday and our suppliers follow all regulations and adhere to all local laws of every country we currently do business in.